Our Policy
Terms of Service
Before booking with us, please make sure to read our Terms of Services.
Single-Poo Scoop
starting @ $22
per visit
Double-Poo Scoop
starting @ $18
per visit
Blitz-Poo Scoop
starting @ $100
per visit
Terms of Service
Scoopies Waste Management is an independently owned and operated business (“us”, “we”, “our”). Scoopies Waste Management provides pet-waste removal services to individual, business and commercial properties. By accepting Services provided by us (“Services”) you hire us for, you agree to the following Terms of Service (“Terms”) and are bound to those Terms.
The client (“Client”) fully understand that our ability to provide Services can be dependent on the weather, yard type and condition (rocks, tall grass, etc.), access to the yard which is the Client’s responsibility, as well as other known or unknown conditions that are beyond of our control.
Payments
We accept credit/debit payments through Square payment services.
We do not accept cash, personal checks or money orders.
Pet Waste Removal Service
Scoopies Waste Management provides residential and commercial pet waste removal services. These Services include Weekly Clean-Up, Bi-Weekly Clean-Up and One-Time Clean-Up, as well as custom Services based on the Client’s needs and per mutual agreement.
All Scoopies’ Pricing is based on the area size of 250m2. Larger areas will have an additional charge.
Accessing Client’s Yard
The Client fully understands and accepts that if we cannot access the area needing cleaning due to locked/blocked/broken or unattended dogs or other animals in the yard, scoop Services will be skipped and charges will still be applied.
If the Client suggests we come back, additional $7 driving fee will be added to the bill.
Weather
Scoopies will work through the rain and cold as long as we feel safe to do so. The Client fully understands and accepts we cannot work through severe weather conditions such as thunderstorms, heavy rains, high winds, extreme temperatures, flooding, fires, etc.
Scoopies Waste Management is a MONTHLY subscription. We do not offer refunds for missed scoops due to weather conditions. In case of missed scoops caused by the weather, we will miss that week(s) and see you the following week when it is safe.
Holidays
Scoopies Waste Management does not provide Services on the following holidays: Anzac Day, Friday before Easter and Easter, day before Christmas and Christmas day, day before New Year’s day and New Year’s day. If your scoop falls on any of those days, we’ll skip the scoop for that week and perform everything on the next week. We do not offer refunds for missed scoops, because we still have to perform the clean up and pick up all the poo from the previous week.
Billing
Scoopies Waste Management pre-bills monthly for our Services. Your account will be charged on the 1st of the month for the Service. If your card is declined, we will discontinue our Services immediately until the billing issue has been resolved. If more than 30 days have passed since your last scoop Service, the first-time clean-up fee will be applied to your bill.
We will only pause our Services for the period of 30 days. If the Services do not resume after the 30-days period, you will be removed from the Schedule. One-Time Cleaning Fee will be billed after the Service has been completed. Payment for the One-Time Cleaning Service is due within 24h. If the payment is late over 30 days, Scoopies Waste Management will turn your account over to collections.
Cancellation
We reserve the right to cancel the Services provided to you at any given moment.
If you feel the need to cancel the Services on your own, just give us a heads up and we’ll say bye temporarily.
Leaves, Debris, Rocks and Tall Grass
Here at Scoopies we will always do our best to clean up the yard/area the best that we can. We also understand that yard maintenance is a lot of work and that your yard may not always be in the best condition. The Client hereby understands and agrees that Scoopies Waste Management does not provide yard maintenance services, and that it can be very difficult to locate all dog poo in tall grass, especially grass covered in leaves and other debris.
If the grass in your yard is tall when we come, there might be some dog waste that we missed. We will come back on the next scheduled visit and clean everything we missed, after the maintenance of your yard has been completed.
Additional Fees
Scoopies Waste Management will charge additional fees for the following items:
- Cleaning or sanitizing dog waste from decks/patios/sidewalks ($7 per visit),
- Come-Back request ($7 per time),
- Cleaning rocks or pebbled areas ($5 per visit),
- Waiting – in case you make us wait for over 15 min to perform the cleaning ($7 per visit).
Privacy Policy
Scoopies Waste Management may collect your personal information through our Website or any other digital or personal communication form with you. The information we collect is entirely voluntarily provided by you and may include but is not limited to information such as: your name, address, email address, phone number, etc.
Our Website may collect other information about the service type you are requesting, such as the type of property, number of dogs, general info about your pets, etc.
We collect information about you solely for the purpose of providing our Services or Services offer to you. All collected information is for our internal use at Scoopies Waste Management only. We will never sell or share your information to any third-party, except in cases of unpaid bills.
We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.
Revisions
Scoopies Waste Management provides the above mentioned Services to you as the Client. These Services are subject to Terms, which may be amended from time to time without notice to you.
We strongly recommend you visit the Website from time to time, and make sure you’re up to date with our Terms. Your continued use of our Services shall constitute the acceptance of the amended Terms. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.
Client Concerns & Questions
If you have any questions or concerns about any materials on our Website, please contact us by email: service [AT] scoopies [DOT] com [DOT] au
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